Privacy policy

Privacy Policy

Hair N Beauty HQ, operated by 5C Novo Pty Ltd (ABN 45 155 839 124), respects your privacy and handles personal information in accordance with applicable privacy obligations.

1. Information We Collect

We may collect your name, email address, telephone number, billing and delivery address, order information and information about how you use our website.

Technical information such as IP address, browser type and device information may also be collected.

2. How Information Is Collected

Information may be collected when you place an order, create an account, contact us, subscribe to communications, submit feedback or interact with our website.

3. How We Use Information

We may use your information to process orders, arrange delivery, process payments, provide customer support, communicate with you, improve our services, prevent fraud and send marketing communications where permitted.

4. Marketing Communications

Where consent is required, we will obtain appropriate consent before sending marketing communications.

You can unsubscribe from marketing communications at any time.

5. Service Providers

We may provide information to third parties that help us operate our business, including payment, delivery, technology, analytics and marketing providers.

Some providers may operate outside Australia.

Information may also be disclosed where required or permitted by law.

6. Payments

Payments are processed through third-party payment providers. We do not generally store complete payment card details ourselves.

7. Cookies

Our website may use cookies and similar technologies to support functionality, remember preferences, analyse website usage and improve your experience.

You can manage cookies through your browser settings.