Terms of service

Terms of Service

This website is operated by 5C Novo Pty Ltd (ABN 45 155 839 124), trading as Hair N Beauty HQ.

By accessing our website or placing an order, you agree to these Terms of Service.

1. Using Our Website

You must be at least the age of majority applicable in your location to use this website and place orders.

You agree to use the website lawfully and not interfere with its operation or security.

2. Products & Pricing

We aim to keep product descriptions, images and pricing accurate and current.

Product colours and appearance may vary depending on your device.

Prices are displayed in Australian Dollars (AUD).

Prices and product availability may change without notice.

We may correct listing or pricing errors and may limit quantities where appropriate.

3. Orders

We reserve the right to accept or decline an order where appropriate, including where products are unavailable, there is an obvious listing or pricing error, or fraudulent or unauthorised activity is suspected.

If we cannot fulfil an order after payment, we will contact you and arrange an appropriate refund where applicable.

4. Delivery

Orders are fulfilled and dispatched from several warehouse locations across Australia.

We deliver throughout Australia and New Zealand.

Please refer to our Shipping Policy for delivery charges, timeframes and procedures for missing or unsuccessful deliveries.

5. Returns & Refunds

Returns are handled under our Returns & Refunds Policy.

Nothing in these Terms limits your rights under Australian Consumer Law.

6. Third-Party Providers

We may use third parties for payment processing, delivery, website technology, communications, analytics and other services required to operate our store.

Third-party services may have their own terms and privacy policies.

7. Reviews & Feedback

You must not submit unlawful, misleading, defamatory, abusive or infringing reviews, comments or other content.

By submitting content that you are entitled to provide, you allow us to use it for legitimate business purposes, subject to applicable law.

8. Prohibited Use

You must not use our website to breach laws, infringe intellectual property rights, transmit malicious software, interfere with website security, impersonate others or engage in fraudulent activity.

9. Intellectual Property

Our website content, including logos, text, graphics, images and other materials, is owned by or licensed to 5C Novo Pty Ltd or the relevant rights holder.

Unauthorised commercial use is prohibited unless permitted by law.

10. Liability

To the extent permitted by law, we are not responsible for loss or damage that is not reasonably foreseeable or is not caused by our breach of these Terms.

Nothing in these Terms excludes, restricts or modifies any rights or remedies that cannot legally be excluded under Australian Consumer Law.