Shipping policy

Shipping Policy

Hair N Beauty HQ is an Australian online store operated by 5C Novo Pty Ltd (ABN 45 155 839 124).

We aim to process orders within 2 Business Days. Orders are fulfilled and dispatched from several warehouse locations across Australia and delivered throughout Australia and New Zealand.

Please ensure your delivery address and contact details are correct before completing your purchase.

Postage & Delivery

Postage charges are calculated according to the weight of your order and are displayed at checkout.

Available delivery options and estimated delivery timeframes depend on your delivery address and the service selected.

Delivery timeframes are estimates and may vary due to circumstances outside our control.

New Zealand

Hair N Beauty HQ delivers to New Zealand.

Postage is weight based and the available delivery options and charges are shown at checkout.

All prices are displayed in Australian Dollars (AUD).

Customers are responsible for any applicable New Zealand customs duties, taxes or import charges.

Unsuccessful Deliveries

If an order cannot be delivered because of an incorrect or incomplete address, inability to access the delivery location, failure to collect the order or another circumstance outside our control, it may be returned to us.

Applicable return postage costs and a 25% restocking fee may be deducted from any refund.

If you request that the order be resent, a redelivery charge will apply. The 25% restocking fee does not apply where the order is reshipped.

Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us within 45 days of the order date.

We will investigate the delivery with the relevant postage or courier service.

Email: customers@hairnbeautyhq.com.au

Damaged Orders

If your order arrives damaged, please contact us with your order number and photographs or a short video showing the damage.